Welcome to Stream Cars website privacy notice.
Stream Cars respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Stream Cars collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Stream Cars is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Our full details are:
Full name of legal entity: Stream Cars
Name of data privacy manager: Kevin Allen
Email address: email@example.com
Postal address: Stream Cottage Dukes Covert Bagshot, Surrey, GU19 5HU
Telephone number: 01276 850420
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
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Jacquie & Andy
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Brilliant PURCHASE VERIFIED By Jaswant M | 5 Jun 2021 I've bought many cars over the years.. I can honestly say this was the best experience, Kevin is... Read More
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Use with utmost confidence PURCHASE VERIFIED By Matthew B | 10 Apr 2021 Very smooth transaction with excellent communications pre-during-post sale. Ke... Read More
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Ian B.Very satisfied PURCHASE VERIFIED By Ian B | 22 Mar 2021 Buying my car from Stream Cars was a very pleasant experience from start to finish. I wa... Read More
Stream cars Bagshot PURCHASE VERIFIED By Beni S | 23 Mar 2021 Very lovely car I bought and very good service from kevin Bless you... Read More
5 star car dealer. PURCHASE VERIFIED By Mick G | 8 Mar 2021 I've bought many cars over the years, I have to say buying from Stream Cars was one of the... Read More
Amazing service from start to finish. Great dealer PURCHASE VERIFIED By ANDREW A | 10 Mar 2021 Amazing service from start to finish. Very helpful! I e... Read More
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Alan & Amanda
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York - Germany
Good experience PURCHASE VERIFIED By George H | 22 Dec 2020 Superb attention to detail, honest and straightforward, I would recommend Stream Cars to a... Read More
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Trustworthy PURCHASE VERIFIED By Jonathan P | 12 Dec 2020 Stream Cars were professional and trustworthy from start to finish. I picked up a great clas... Read More
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Happy with my purchase from Kevin I message and got a reply pretty quick and he answered all questions and sent videos of the car, was very helpful an... Read More
Kevin sold my car for me...very professional, honest and a straight forward transaction...would highly recommend. Many thanks... Read More
I’ve sold 2 cars with kevin now. Both transactions went really well. Money in the bank within 3 days of the sale. Hassle free experience and got bac... Read More
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Vince & Mandy
Excellent experience buying a car through Stream Cars. Kevin is very Helpful and professional. Highly recommend.... Read More
Thank you for the car, Kevin. It's great to drive and we all love it. The Instagram post is great x... Read More
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Ian & Christine
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Hassle free from opposite ends of the country, excellent car & superb service from Kevin... Read More
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Simon & Natalie
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" I have just purchased an Aston Martin from Kevin at Stream Cars and I am over the moon with it. Kevin made the whole experience of buying my dream c... Read More
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"Very good service nice and easy will recommend nice experience very professional."... Read More
The whole purchase of my new vehicle was made extremely easy from the start. Kevin was extremely accommodating, he was available straight away for me... Read More
This is the third car ive purchase from Kevin at Stream Cars and Im very pleased it. Im sure I will will be buying from Stream Cars again... Read More
Streamcars is run by a knowledgable professional, with considerable motorsport background which translates into an excellent auto-trading experience.... Read More
Kevin Our experience with you has been amazing . Not only have you sourced a fantastic mini !! You have sold out other car too . Very professional , e... Read More
Went to view the vehicle which was present upon arrival. It was in a very cleaned condition inside and out. I was left to examine the vehicle at my ow... Read More
Stream Cars were very calm and knowledgeable about the car. Explained things clearly and didn't treat me like I knew nothing. Talked me through the pr... Read More
Stream Cars provided a perfect service, and the car was faultless A pleasure to deal with would highly recommend... Read More
Kevin, the proprietor of Stream Cars, is a man of integrity. He only purveys cars of the highest quality, and can be trusted to provide a car-buying e... Read More
Absolute pleasure ! Would definitely recommend to anyone! No pressure,car was described exactly as it was! Travelled over 2 hours to buy my X5 and it... Read More
Kevin of Stream Cars , was superb and was a pleasure to deal with . He supplied the Aston Martin DB 9 in great condition with everything exactly as st... Read More
Space & time to view, no pressure, good advice & knowledgeable about Aston Martins. came with an 18 month warranty, and at a competitive price. Thanks... Read More
"Just bought a brilliant BMW 328i M Sport from Kevin at Stream cars. Service received was fantastic. It was a pleasure doing business with Kevin who o... Read More
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Jake & Charlotte
"Hi Kevin Thank you for providing an excellent professional service in purchasing a car from you. My brother and I are very happy with the car, which... Read More
Martin & Paul
"Dear Kevin, I just wanted today a huge Thank You for making the purchase of my wife’s new car such a pleasure. It was so easy for us to have made a... Read More
Simon & Sara Hague
"It was a great experience dealing with Kevin at Stream Cars. He gave me a very fair price for my part exchange. Would definitely buy from Stream Cars... Read More
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"I had a discussion with Kevin regarding a car and I recognised that he was very helpful and welcoming. This made me feel very comfortable in travelli... Read More
"I found this car on eBay and fell in love with it as soon as I saw the photos I got in contact with Kevin at Stream Cars straight away. As I live ove... Read More
"Kevin has been fantastic from start to finish, we first came across the car on a Sunday morning and thought we would give him a call to see if the ca... Read More
"Honest advert and relaxed sales approach, made for a very professional smooth sale. I would definitely recommend Kevin and Stream Cars and will use h... Read More
"Thank you for delivering the car and the way you dealt with my purchase. I am looking forward to the pleasure of ownership greatly"... Read More
"Kevin provided an amazing service selling my car within 48 hours! Something I couldn't do. Thanks again and highly recommend"... Read More
"I would just like to say what a pleasure it was to buy a vehicle from you. I would not hesitate recommending you to anybody"... Read More
"Thanks for all your help today I will recommend you to all my mates all the best with the Mercedes"... Read More
"I absolutely adore my Mini Countryman S. It is everything I hoped it would be. Thank you so much Kevin. You were incredibly helpful and patient, answ... Read More
"Kevin, well after two years owning the Jaguar XF you supplied me it was time to move on. Loved the car to bits but needed one that fitted my garage!... Read More
"Kevin is a consummate professional, from the moment I spoke to him on the phone to the moment he wished me a safe journey home. Thoroughly pleasant g... Read More
"Many thanks Kevin for your help, Absolute First class service and would definitely recommend. Love the BMW! Thanks again"... Read More
Claire & Grant
"Kevin. Many thanks for your help in fitting around my schedule and helping me to get the Lexus I've always wanted. I absolutely love it and would not... Read More
"Was a bit unsure on buying a car I hadn't seen but after speaking to Kevin I had no doubt in my mind at all that this was the car I wanted he was ver... Read More
"I was impressed with the quality & specification of the car just looking at the photos & description, first on Autotrader & then on the Stream Cars w... Read More
"Thanks Kevin, I really appreciate your help. Everything is fine with the car itself, I'm really enjoying it and am glad I bought this particular one... Read More
"It was an absolute pleasure doing business with Kevin/Stream Cars, super professional, brilliant communication and full of expert knowledge! My beaut... Read More
"Just to let you know we have arrived home safely. The car drives lovely and our son is very pleased"... Read More
"Hey Kevin It's been a pleasure doing business with you. I will not hesitate to recommend a friend to you. Good luck and god bless"... Read More
"I really appreciate your help. Sometime in the future I will be looking for a car for my partner (she particularly desires a TT), and I may even cons... Read More
"I was recommended to Kevin by a friend. My old car had broken down, it was 2 days before Christmas and I needed a car. I phoned Kevin at 14.30 and ha... Read More
“Hi Kevin, sorry it’s late. Just to let you know I arrived home safely. The car behaved very well & up 2 expectations. You & my new car have made... Read More
"I'm very happy with the part exchange that you offered me. Significantly more than the garage I purchased my old car from!! I will be coming to you f... Read More
"I asked Kevin to locate me a Land Rover Discovery to a certain specification. Within 3 days he came back to me with a choice of vehicles. Once decide... Read More
"Our old car had failed it's MOT and, we needed to replace it quickly. As soon as I spoke to Kevin on the phone I had a very good feeling. He was cour... Read More
"I told Kevin I was looking for a Ranger Rover, approximately 1 year old with the optional extras I wanted. Kevin worked very hard to source the preci... Read More
"Our new Ford Focus drives brilliantly. We are very happy with this purchase and would definitely recommend you to anyone who is looking for a quality... Read More
Kamila & Piotrek
"Hi Kevin, have always loved the Infiniti and we were really pleased when we came across Stream cars. You were extremely helpful and patient. What a s... Read More
Simon & Julie
"Kevin, just contacting you in order to thank you for the very satisfactory deal we made with you for the part exchange and purchase of the Focus vehi... Read More
Tom & Kathleen
"Thanks very much for your help Kevin. Always professional and happy to help with any queries I had. The description and spec of the car on Autotrader... Read More
"Just a quick note to thank you sir! I am very pleased and grateful for the service you provided to me and I would not hesitate to return or recommend... Read More
"Dealing with you was a pleasurable experience and one I would not hesitate to recommend"... Read More